When will my order be shipped?

Allow 3-4 weeks for your product to arrive.

Is ordering over the internet secure?

Yes. Secure Socket Layer (SSL) encryption is used for every transaction in order to ensure that each order is secure. SSL encrypts transmissions from our e-commerce servers as well as your computer. SSL encryption works by forming a matched pair with the transmission from your computer transmission and our server, so that only data to and from these sources can be valid.

Will my credit card be charged immediately?

Yes, your credit card is charged upon completion of your order. When you enter your credit card information on the final review page, we will give you an order confirmation number. You will also immediately receive an e-mail confirming that your order has been received. We will send another e-mail to notify you when your order has been shipped and we have charged your credit card.

How do I change or cancel an order?

If for any reason you would like to change or cancel your order, please contact customer service as soon as possible. We will make every effort to accommodate your request. However, please keep in mind our system is designed to fulfill orders as quickly as possible. As a result, we cannot cancel or change an order once it has entered the shipping process. If you need to make adjustments to your shipping settings we will do our best to accommodate your request, but you will ultimately be responsible for reaching out to Canada Post to make arrangements.

What are my payment options?

We accept Visa, MasterCard, Discover, and American Express.

Does it smell?

No. Our products don't smell like fish, all our products smell like real leather.

For further questions and clarification please call (204) 242-3228, or email info@bigeyeleather.ca.